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  1. Where can i get the train fare and timetable information?

    You can get the fare and timetable information from our website at

  2. Why are there no tickets available on the date I wish to travel?

    Depending on the weekends or festive season in Malaysia, there could be a peak in purchase or all the tickets are sold out.

  3. Can i make a group booking?

    Yes, you can make a group booking.

  4. How do I know my booking is confirmed?

    An order summary from Easybook will be emailed which serves as a notification that your payment was successful.

    A second, final email will be sent to you. This is the E-ticket that you should take with you (soft or hard copy) to the train.

  5. Do I need to go to the KTM counter and show the E-Ticket received?

    No, you don't need to show the E-ticket at the counter. You may go directly to your respective coach train.

  6. Do I need to print out the e-ticket?

    You may either print out the ticket, or save as PDF in your smartphone. If you intend to show the E-ticket on your phone, make sure that the entire (all pages) E-ticket is viewable.

  7. Can I book tickets/register from outside the Malaysia?

    Yes, you can book and register outside of Malaysia. All you need is a stable internet connection to do so.

  8. Can I change my ticket?

    No. Once booked, tickets are strictly non- changeable and non-refundable.

  9. What should I do if I have not received my e-ticket before departure date?

    Please check your spam folder first.

    If it is not there, please email ASAP.

  10. Am I eligible to get concession train ticket?

    You are eligible if you are qualified under below category:

    1. Senior citizen 60 years and above (Malaysian only)
    2. OKU/Disabled registered with Jabatan Kebajikan Masyarakat (Malaysian only)
    3. KTMB i-Card Student (for card holders only)
    4. Child fare for passengers aged between 4 to 12 years (passengers 3 years old and below may travel free of charge, seated together with adult)
  11. Is the concession train ticket available for all train routes across Malaysia and Singapore

    Concession/discount ticket is not valid for shuttle service for JB Sentral - Woodlands - JB Sentral.

  12. What do I need during ticket inspection for concession train ticket?

    1. A ticket is valid for the passenger whose name and IC/passport number is stated on the ticket and in the boarding list.
    2. Passengers must produce an original copy of the following document during ticket inspection: -
      • IC or passport.
      • Registration card issued by Jabatan Kebajikan Masyarakat (for disabled person buying tickets using E-Ticket only).
      • IC or passport and KTMB i-Card Student.
    3. Passengers who fail to produce a valid ticket and/or an original copy of the above documents during inspection on board the train must pay the full fare and a surcharge.
    4. Foreigners holding senior citizen or disable concession tickets during inspection on board the train must pay the full fare and a surcharge.
    5. Passengers on the shuttle service between JB Sentral – Woodlands – JB Sentral holding concession/discount tickets during inspection at KTMB’s premises or on board the train must pay the full fare and a surcharge.
    6. Tickets are not transferable.
  1. Can I get assistance at the train station?

    Yes, you can get it from the train station personnel on duty or the nearest train station management office.

  2. What happens if I lose my property on one of your trains/at one of your stations?

    If that happens please contact the nearest train station personnel available or the train station management counter.



KTM Train Malaysia to Singapore and Thailand,Booking Tickets online today

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